Divine Strands by Catera

A REQUIRED 24 hours notice is needed to cancel or reschedule. Should you cancel or reschedule your appointment within LESS than 24 hours notice you will LOSE your deposit AND be CHARGED 30% of the services booked. NO EXCEPTIONS. —— LATE POLICY — There is a 10-minute late policy. If you are running late, please call. After 10 you will receive a call or text reminding you, your reservation will be altered to the time remaining, rescheduled or canceled and a $10 late fee will be applied —— CURLY HAIR PREP —— Although a shampoo is complimentary to all services, please come to your appointment with your hair WORN DOWN, FREE OF ANY STYLE & DETANGLED. AVOID, wearing ponytails, headbands and clips. Got braids? I DO NOT provide a take down service, and there will be an extra $20 fee for matting and knotting. —— GUESTS —— I kindly request NO guests be present during your appointment UNLESS you are a legal guardian. due to limited space I want to ensure the best experience. Thank you for understanding! —— NO SHOW —— If you NO-SHOW your appointment, there WILL be a 50% charge of the scheduled service, along with the non refundable deposit. No-show appointments will be monitored and handled on a case-by-case basis. 3 REPEATED cancellations and/or no-shows will REVOKE your ability to book future appointments —— DEPOSIT —— To book your appointment we require a credit or debit card to be put on file as well as a NON-REFUNDABLE deposit that goes towards your service. —— HAIR COLOR PREP —— please come to your color appointment FREE OF ANY INTRICATE STYLE & DETANGLED. FREE of GEL, and FREE OF ANY ROOT COLOR SPRAY. Not doing so will result in a $15 ‘extra time fee’ to shampoo and blowdry prior to color service.